I suggest you open Visio and then click Account > Product Information, check the vesion name like following image and share with us. If yes, it's recommended to take a screenshot and post here for better anylysis.Ģ Is there any other Office product installed on the computer?ģ Have any other Office products been installed on this machine before? If so, please make sure that they have been completely uninstalled.Ĥ Could you please check which version of Office do you have?
1 Is there any error message promopted when you active Visio?